Hermitage Tour Info

Joy Cone asks that you, as the group’s tour organizer, be sure ALL those participating in the tour are aware that:

  • Everyone will need to wear a hairnet (& a beard net) during the tour (provided by Joy Cone).

  • As of 01-01-2020, ALL visitors to the production floor will be required to wear safety glasses (provided by Joy Cone). We have both regular and over-the-glasses safety glasses for visitors.

  • Everyone will be asked to remove all jewelry; including, but not limited to; earrings, facial piercings, bracelets, necklaces, wrist watches, fitness trackers, etc. (A plain stone-less wedding band is the only exception).

  • We ask that any handbags or personal belongings remain in your vehicle. The only exception is if it is a medical necessity; including, but not limited to, personal/portable oxygen, insulin/diabetic needs, epi-pens, and the like. Please inform the tour coordinator at the tour start.

  •  Open toed shoes and backless shoes are NOT permitted in the production area at any time.

  • Sleeveless shirts; including, but not limited to tank tops, tube tops, cut off shirt sleeves, etc., are NOT permitted in the production areas.

  • As of 01-01-2019 short pants; including, but not limited to; shorts, capris, etc. are no longer permitted in the production areas. Pants must extend to the ankle.

  • We Do Not allow cameras of any kind in the production area; including cell phones, etc. The tour guide will end the tour right then and there if a cell phone or camera is seen.

  • The tour group will need to include 1 adult per every 3-4 children 5-7 years of age. Children under the age of 5 are not permitted on the production floor for both safety and sensory reasons-THERE WILL BE NO EXCEPTIONS TO THE MINIMUM AGE LIMIT.

  •  Everyone is required to stay with the tour guide(s) for the entire length of the tour.

  • Everyone will be offered a box of Joy brand cones at the end of the tour.

    *Anyone that does not adhere to these policies will not be allowed access to the production floor.

    **Joy Cone Company reserves the right to make changes to these tour requirements at any time and without prior notice to the tour groups, as applicable and within reason.

    ***Please note that we ARE NOT a Gluten Free Facility.  All of our cones contain wheat flour, except for the gluten free cones that are baked only in the PA facility on gluten free dedicated lines.

    ****We are a tree-nut-free facility.

    *****This tour is a walking tour. Please be prepared.  We can & will accommodate wheelchairs & walkers, etc., but the tour has no alternative to walking on the tour.

    Thank you once again and we look forward to meeting your group.  


    Bonnie Abinosa, Tour Coordinator

Back to top icon