Frequently Asked Questions

All Joy Cone packaged products declare all major allergenic ingredients in our products in accordance with the Food Allergen Labeling and Consumer Protection Act of 2004 (FALCPA). Any food is capable of causing an allergic reaction, only 8 account for 90% of all food-allergic reactions in the US. These foods are identified by FALCPA as:

• Milk
• Egg
• Fish
• Crustacean shellfish
• Tree nuts
• Wheat
• Peanuts
• Soybeans

While the list below is not exhaustive, allergic reactions have been reported due to:

• Corn
• Gelatin
• Meat (beef, chicken, mutton, and pork)
• Seeds (sesame, sunflower, and poppy being the most common) Spices (caraway, coriander, garlic, mustard, etc.)

Joy Cone calls out in the “Contains” statement “Wheat” for all ice cream cups and calls out “Wheat, Soy” for all waffle and sugar cones/bowl. The Chocolaty Dipped Cups “Contains: Wheat, Milk, Soy”. Food Allergen Labeling and Consumer Protection Act (FALCPA) doesn’t require the “other foods” which individuals may be sensitive to be called out on labels, however, you will find the ingredient utilized in the formulation amongst the ingredient list on a food label which declares each ingredient in descending order of predominance. FDA 21 CFR 101.4(a).

For More Information:

The Food Allergy and Anaphylaxis Network www.foodallergy.org/
CDC Press Release: Study on Food Allergies in Children www.cdc.gov/media/pressrel/2008/r081022.htm

Yes.

Hermitage Facility – Tours are given only during the months of August, September, October and November for parties up to 15. Please contact the Human Resource Department-Hermitage if you are interested booking a tour.

Flagstaff Facility – Tours must be scheduled in advance and are given only during the months of September, October, November, December, January and February on most Wednesdays and Thursdays. Our tours are geared towards school and community groups and our season books very quickly. However, at the start of each season we set aside a select number of dates for the general public. Please contact the Administrative Assistant if you are interested in booking a tour.

The paper wrapper is held on the cone using a small drop of corn syrup. Corn Syrup is a food product and is safe for consumption. In addition, the paper wrapper and inks used on the wrapper are food grade.

We do not sell our cones directly to the consumer.

Our cones are available through distributors throughout the United States and Canada. If you would like a list of local distributors click here.

With the ever-increasing concerns about food-borne illness and sanitation, it was only natural that we develop jackets for our cones. Jacketed cones project an image of cleanliness and show your customers that sanitation is a priority. Using jacketed cones will also cut down on the need for cone wraps and extra napkins. It is also a labor saver.

Yes, the minimum is 1,000,000 jackets per size per year. If you are interested in a custom printed jacket please click here.

Yes, but there are substantial tooling costs involved. If you are interested in a custom cone please contact Cory Hall at cory.hall@joycone.com or (800) 242-2663 x3400.