Frequently Asked Questions

It is common practice for flavoring manufacturers to use alcohol, generally ethyl alcohol, as a carrier or solvent for the flavoring, but typically at low levels. Some of our products contain these flavorings, but at small amounts.  The actual alcohol in the finished product may vary but is extremely small and evaporates during the production process.

Since the prevalence of food allergens varies by country, it requires different allergen labeling by the countries. Our products are sold in the US, Canada, and Mexico:

UNITED STATES:

All Joy Cone packaged products declare all major allergenic ingredients in our products in accordance with the Food Allergen Labeling and Consumer Protection Act of 2004 (FALCPA). Although any food is capable of causing an allergic reaction, only 9 account for 90% of all food-allergic reactions in the US. These foods are identified by FALCPA as:

• • Milk
  • Egg
  • Fish
  • Crustacean shellfish
  • Tree nuts
  • Wheat
  • Peanuts
  • Soy
  • Sesame

While the list below is not exhaustive, allergic reactions have been reported due to:

• • Corn
  • Gelatin
  • Meat (beef, chicken, mutton, and pork)
  • Seeds, other than sesame (sunflower, and poppy being the most common)
  • Spices (caraway, coriander, garlic, mustard, onion, etc.)

Joy Cone calls out in the “Contains” statement “Wheat” for all ice cream cups and calls out “Wheat, Soy” for all waffle and sugar cones/bowl. The Chocolatey Dipped Cups “Contains: Wheat, Milk, Soy”.

For More Information:

The Food Allergy and Anaphylaxis Network www.foodallergy.org/

No peanuts or tree nuts are processed in our facility. None of our ice cream cones contain tree-nuts or peanuts

We do not offer tours at any of our facilities.

The paper wrapper is held on the cone using a small drop of corn syrup. Corn Syrup is a food product and is safe for consumption. In addition, the paper wrapper and inks used on the wrapper are food grade.

We do not sell our cones directly to the consumer.

Our cones are available through distributors throughout the United States and Canada. If you would like a list of local distributors visit here.

With the ever-increasing concerns about food-borne illness and sanitation, it was only natural that we develop jackets for our cones. Jacketed cones project an image of cleanliness and show your customers that sanitation is a priority. Using jacketed cones will also cut down on the need for cone wraps and extra napkins. It is also a labor saver.

Yes, the minimum is 1,000,000 jackets per size per year. If you are interested in a custom printed jacket please visit here.

Yes, but there are substantial tooling costs involved. If you are interested in a custom cone please contact Cory Hall at cory.hall@joycone.com or (800) 242-2663 x3400.