IT Support Specialist

Job Title: IT Support Specialist


This position is located in Hermitage PA. No remote work is available. Please do not apply if you are not in the area or able to commute.

This employee will join the current IT support staff to provide a range of technical support for operations staff including both production and desktop support.

• Provides first line support, training, onboarding, diagnostics for company software, hardware and programs
• Will be required to do special projects as requested
• Will be required to perform clerical work to review and process PO’s, payments, and vendor deliverables
• Provide expertise to office staff to complete projects requiring technological support
• Troubleshoot production equipment, network, and connectivity as needed
• Wire to wire support from production equipment to desk top services
• Other duties as assigned.

• Bachelor’s degree in computer science, mathematics, or engineering
• Minimum of three years of experience in IT or Support Desk
• Experience working with following environments: Windows 10 / Microsoft Office
• Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
• Experience in remote support help and training.
• Ability to work professionally with employees and co-workers
• Ability to work under the pressure of deadlines
• Ability to work independently as well as part of a team
• Excellent verbal and written communication skills
• Accuracy, attention to detail and organizational skills a must
• Good work habits and attendance

Complete the fields at the bottom of the page to submit your application online.  A resume is required for this role.

Location: Hermitage, PA

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